If you need to take a break from using your membership and would prefer to suspend rather than cancel your membership, you will not be able to do this yourself. Send an email to accounts@momentumfit.org (accounts@momentumfit.org)with the details of the suspension. Note: We cannot accommodate suspensions more than three (3) months in duration. • If you know when you are returning, include both the start and end dates of the membership suspension in your email. Your membership will be automatically set to stop and restart on the dates you provide. • If you are not sure when you are returning, such as pending an indeterminate recovery time, for example, ask for an open-ended suspension in your email. You will need to send a second email when you are ready to return to end the suspension. If you do not contact us within three months of your suspension, your membership will be terminated and you will need to rejoin, along with the associated enrollment fee.

Members can cancel at any time. Please scroll all the way down to see all the cancellation options available to you. SELF-CANCELLATION: IMMEDIATE You may cancel your membership yourself at any time. To avoid an additional charge, please be sure to cancel at least 48 hours before your next autopay date. Note that self-cancellation is effective immediately, regardless of where you are in your pay cycle. To cancel for a future date, scroll down for future date instructions. Should you rejoin at a later date, your membership's associated annual fee will be charged again, regardless of when your previous annual fee was charged. If instead you would like to suspend your membership because you intend to return after a prolonged break, please follow the steps in the "H(https://www.momentumfit.org//s/f/how-do-i-suspend-my )ow do I suspend my membership?"(https://www.momentumfit.org//s/f/how-do-i-suspend-my ) FAQ.(https://www.momentumfit.org//s/f/how-do-i-suspend-my ) You must cancel your membership in MINDBODY through a web browser (i.e., Chrome, Safari, Firefox, Edge, etc.). Navigate to our MINDBODY online home page at https://clients.mindbodyonline.com/classic/ws?studioid=327071&stype=-98.(https://clients.mindbodyonline.com/classic/ws?studioid=327071&stype=-98) Log in to your account using your credentials. If you cannot remember your password, click the "Need new password?" link. Go to My Info > Account. Under Autopays, find your membership and click on Terminate. If you are attempting to cancel on a mobile device web browser instead of a computer, the Terminate button (orange) will be outside the default viewing area (green) shown in the image below. Zoom out or scroll right to view the Terminate button. Mobile Web Browser view. Terminate will be off screen. https://static.wixstatic.com/media/b79aaa_cbcf6b85b2d74db8b7912b2a954ada31~mv2.png Computer Web Browser view. Depending on your screen resolution, Terminate will be on screen or off to the right. https://static.wixstatic.com/media/b79aaa_775e1990372c4508a307964f97da77ef~mv2.png NOTE: As of 7/15/25, MindBody has a bug preventing self-termination, so the above Terminate button may not display. If this is the case for you, please TEXT us at 407-707-6913 and we can terminate for you. BUSINESS CANCELLATION: FUTURE AND IMMEDIATE In the event that you want to end your membership on a future date, you must email accounts@momentumfit.org with the date you would like your membership to end. We can ensure that you are still able to use your membership through the future date with the appropriate charges. Our Account Manager can also terminate your membership immediately, if preferred. CANCELLATION REFUNDS Because our members are not under contract and may cancel at any time, we do not offer refunds for unused memberships. However, we know that life can get hectic and things forgotten. If a membership refund is requested for failure to terminate your membership, Momentum Fitness will retain the higher of $5 or 10% of the total refund to cover credit card processing fees.