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  • What kind of memberships do you offer?
    We offer individual memberships and family memberships for 3 or more family members living at the same home address. We also accept several third-party programs (see separate FAQ on third-party programs). Visit our Membership page for a listing of our current membership offerings, including: all membership types and their pricing any current specials being offered
  • Do you offer day passes, trial memberships, or trial classes?
    We do not offer trial memberships or day passes to the public. We are a members only facility, and our members prefer we keep it that way. If you would like to take a tour of the gym, you can arrange a tour with one of our staff by getting in touch with our gym manager, Josh. If you would like to try a class, however, there is a $10 drop-in fee. Email accounts@momentumfit.org to sign up and pay for the class you wish to try at least 24 hours in advance.
  • Do you offer any discounts for teachers, military, or students?
    We do not currently offer any discounts for active or retired military. We are running a promotion for teachers and college students this summer. This promotion is available for purchase between May 15 and June 15 only. Read more at our blog: https://www.momentumfit.org/post/summer-2024-bogo-sale
  • Do you accept third party or insurance-paid programs?
    We do! We currently accept Active & Fit, Silver & Fit, Prime Core, Silver Sneakers, Renew Active, One Pass, and Aaptiv. If you are interested in becoming a member using one of these programs, get your program enrollment ID and head to our Join page. The process for joining with a third party membership is the same as autopay memberships. Related FAQs: How do I join? What is MINDBODY? And how does it work? How do I get my keycard?
  • What kind of equipment/classes do you have?
    We are proud to offer an array of free weights, racks, weight machines, cardio machines, and group fitness classes. The full listing of our equipment/amenities can be found on our Facilities page. Visit our Class Schedule page for class times, descriptions, and reservations. Interested in working with a personal trainer? Read more about our trainers on the Our Team page. You may contact them directly to arrange a consultation, or you may contact our head trainer, Josh for recommendations on which trainer suits your goals best.
  • How do I join?
    When you're ready to join, save yourself a trip and do not attempt to join at the gym in person. Our enrollment process is handled digitally over email, and our gym staff will not be able to finalize all of that for you on the spot. Instead, start the process from wherever you are right now by following the steps below. Click the Join Now button on our Home page or navigate directly there: https://www.momentumfit.org/join If you are a returning member, you will be prompted to access your existing profile in our system. If you are a new member, you will create your profile. [See also "What is MINDBODY? And how does it work?"] A link will be provided to you for you to complete an online form, where you will provide more information about your desired membership as well as your valid driver's license or state-issued photo ID. Our staff will review your online form submission. If everything is in order, we will email you your enrollment paperwork for digital signature. When your paperwork is completed we will text you for your payment information, when applicable, and activate your membership for the desired start date. You will be notified when your membership is active. Once your membership is activated, you will receive an automated email confirming your membership. You will then need to obtain your keycard for accessing the main gym. This must be done during staffed hours. [See also "How do I get my keycard?"]
  • What is the maintenance fee?
    Maintenance fees are charged to all membership types once per year of continuous membership. The maintenance fee amount is dependent on your membership type. Your first fee is charged upon joining and will be charged in subsequent years of continuous membership on the same date. ​ Find your membership type and corresponding maintenance fee amount in the emailed contract, or on our Membership page. Note that while this fee is charged annually with continuous membership, members who cancel and re-join within a year of their most recent maintenance fee charge must pay this fee again. See our FAQ on membership suspension if you would prefer to place your membership on hold rather than cancel and rejoin.
  • How do I get my keycard?
    Once you have set up your membership in MINDBODY and our staff has activated your membership, you can pick up your keycard during staffed hours: - Monday: 9-11AM and 4-7PM - Tuesday: 9-11AM and 4-7PM - Wednesday: 9-11AM and 4-7PM - Thursday: 9-11AM and 4-7PM - Friday: 9-11AM If you cannot make it to the gym during staffed hours, email accounts@momentumfit.org to arrange a special pickup time outside of staffed hours. When you come to pick up your keycard, make sure you're at the main gym and not the group fitness studio. The main gym's address is 1941 W County Rd 419, Suite 1031. It is not 1945 W County Rd 419, Suite 1121 (that's the studio). See also: What is MINDBODY? And how does it work?
  • Can I bring a guest?
    Members are not permitted to bring guests to the main gym. If someone wants to join you for a class as a guest, however, there is a cost associated. Email accounts@momentumfit.org for instructions on how your guest can pay and pre-enroll for the class they wish to try. Be sure to do this at least 24 hours in advance of the desired class.
  • What is MINDBODY? And how does it work?
    MINDBODY is Momentum Fitness' software, where you manage all aspects of your Momentum membership, including: Contact information, such as phone number, email, address, and birthday Payment information/credit card number Family/shared membership individuals and payments Group fitness class reservations The best and easiest way to access your membership on the go is with the Momentum Fitness app. While almost all aspects of your membership can be managed in the Momentum Fitness app, you may also access your profile on a computer. Here is a direct link to managing your MINDBODY profile in a web browser. We strongly recommend you take a few minutes to familiarize yourself with the MINDBODY system so you can take full advantage of your membership and get immediate resolutions to any issues you may encounter. Read more about managing your MINDBODY account here. Read more about managing your MINDBODY schedule here. Read more about how MINDBODY class reservations and waitlists work here. Read more about canceling your membership here.
  • What is the Momentum Fitness app?
    The Momentum Fitness app is the easiest and best way to manage your membership in MINDBODY conveniently from your phone. In our app, you can view the class schedule, make and cancel class reservations, update your credit card information, and catch up on the latest news. Simply download the app and log in with your MINDBODY credentials. Download the app here: http://mndbdy.ly/e/327071 Read all about the app and its features on our blog: https://www.momentumfit.org/post/the-momentum-app Related FAQs: What is MINDBODY? And how does it work? How do I update my credit card?
  • I forgot my credentials—how do I log in to MINDBODY and the Momentum Fitness app?
    To access your Momentum Fitness account, you must log into MINDBODY, either through a web browser (i.e., Chrome, Safari, Firefox, Internet Explorer, etc.), or through the Momentum Fitness app. Your credentials are the email you used when buying your membership and your chosen password. Forgotten Email If you are not sure what email you used to register, search through the email accounts you have for emails from "Momentum Fitness." Emails related to your membership could have been delivered from these email addresses: Business327071@mindbodyonline.com, or accounts@momentumfit.org. The email where you are receiving these notifications is the email your account is enrolled with. If you still cannot locate your account email, reach out by texting us at 407-707-6913. Forgotten Password Access MINDBODY through the web here: https://clients.mindbodyonline.com/classic/ws?studioid=327071&stype=-2&subTab=info In the Sign In box, click Need new password? at the bottom. Follow the on-screen steps to create a new password.
  • How do I update my credit card?
    If you need to update your payment method on file, you can do so using either the Momentum Fitness app or through a web browser. If you have received a notification that your payment method has failed, it is better to use the web browser method below, as this will give you the opportunity to automatically re-run your payment to regain lost access. Note: Your payment information cannot be updated through the old, "orange" MINDBODY mobile app. Updating Payment Info Using the Momentum Fitness App To update your payment method using the Momentum Fitness app, navigate to Profile > Wallet > Add a Card. Existing payment info cannot be edited in the app. Instead, you will need to add a new card, then delete the existing card. If you are taking these steps after an autopay has failed, you will need to email or text us to manually run your autopay again in order for your membership to reactivate and for your keycard to begin working again. If you are taking these steps before an autopay has failed, you're all set! Updating Payment Info Using a Browser To update your payment method on your mobile device or on your computer using a web browser (i.e. Chrome, Safari, Firefox, Edge, etc.), log into your MINDBODY account. You can go directly there through this link. If you are taking these steps after an autopay has failed, you should be automatically prompted to update your payment info and resubmit the charge. When the charge goes through, your membership will reactivate and your keycard will work again. If you are taking these steps before an autopay has failed, navigate to My Info > Profile > Billing Information. Make the necessary updates and save your changes. You're all set! If you get lost, text us at 407.707.6913.
  • What is this charge on my account?
    When you purchase a membership, it includes two amounts: Your first monthly membership fee, which will be charged the same day each month thereafter. Your maintenance fee. This fee will be charged again each year of continuous membership on the anniversary of your membership start. You can read more about maintenance fees here.) Was the charge for $74.99? That was an individual membership monthly autopay, plus the annual fee of $35. Was the charge for $189.99? That was a family membership monthly autopay, plus the annual fee of $75. If you read the description of the charge on your account in MINDBODY and on your credit card statement and are still unclear about what a charge is for, reach out to us accounts@momentumfit.org. We are happy to assist!
  • Why am I not receiving communications from Momentum Fitness?
    If you are not receiving regular communications from us, you must first check that you have turned on communications in your MINDBODY profile. Learn how to do that here.
  • Why is the app trying to charge me for a class when I have an active membership?
    If the app is not allowing you to enroll in a class for free and is attempting to charge you a fee, something is not right with your membership. Please send an email to accounts@momentumfit.org, specifying the class name, date, and time you are trying to enroll in. We will get you sorted!
  • How do I suspend my membership?
    If you need to take a break from using your membership and would prefer to suspend rather than cancel your membership, you will not be able to do this yourself. Send an email to accounts@momentumfit.org with the details of the suspension. Note: We cannot accommodate suspensions more than three (3) months in duration. If you know when you are returning, include both the start and end dates of the membership suspension in your email. Your membership will be automatically set to stop and restart on the dates you provide. If you are not sure when you are returning, such as pending an indeterminate recovery time, for example, ask for an open-ended suspension in your email. You will need to send a second email when you are ready to return to end the suspension. If you do not contact us within three months of your suspension, your membership will be terminated and you will need to rejoin, along with the associated enrollment fee.
  • How do I cancel my membership?
    Members can cancel at any time. Please scroll all the way down to see all the cancellation options available to you. SELF-CANCELLATION: IMMEDIATE You may cancel your membership yourself at any time. To avoid an additional charge, please be sure to cancel at least 48 hours before your next autopay date. Note that self-cancellation is effective immediately, regardless of where you are in your pay cycle. To cancel for a future date, scroll down for future date instructions. Should you rejoin at a later date, your membership's associated annual fee will be charged again, regardless of when your previous annual fee was charged. If instead you would like to suspend your membership because you intend to return after a prolonged break, please follow the steps in the "How do I suspend my membership?" FAQ. You must cancel your membership in MINDBODY through a web browser (i.e., Chrome, Safari, Firefox, Edge, etc.). Navigate to our MINDBODY online home page at https://clients.mindbodyonline.com/classic/ws?studioid=327071&stype=-98. Log in to your account using your credentials. If you cannot remember your password, click the "Need new password?" link. Go to My Info > Account. Under Autopays, find your membership and click on Terminate. If you are attempting to cancel on a mobile device web browser instead of a computer, the Terminate button (orange) will be outside the default viewing area (green) shown in the image below. Zoom out or scroll right to view the Terminate button. BUSINESS CANCELLATION: FUTURE AND IMMEDIATE In the event that you want to end your membership on a future date, you must email accounts@momentumfit.org with the date you would like your membership to end. We can ensure that you are still able to use your membership through the future date with the appropriate charges. Our Account Manager can also terminate your membership immediately, if preferred. CANCELLATION REFUNDS Because our members are not under contract and may cancel at any time, we do not offer refunds for unused memberships. However, we know that life can get hectic and things forgotten. If a membership refund is requested for failure to terminate your membership, Momentum Fitness will retain the higher of $5 or 10% of the total refund to cover credit card processing fees.
Was your question not answered above? Click on the little guy with a laptop in the lower right corner, or text us at 407-707-6913.
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