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Frequently Asked Questions
Joining
Existing Members
Canceling and Suspending
If you need to update your payment method on file, you can do so using either the Momentum Fitness app or through a web browser. If you have received a notification that your payment method has failed, it is better to use the web browser method below, as this will give you the opportunity to automatically re-run your payment to regain lost access.
Note: Your payment information cannot be updated through the old, "green" MINDBODY mobile app.
Updating Payment Info Using the Momentum Fitness App
To update your payment method using the Momentum Fitness app, navigate to Profile > Wallet > Add a Card. Existing payment info cannot be edited in the app. Instead, you will need to add a new card, then delete the existing card.
If you are taking these steps after an autopay has failed, you will need to email or text us to manually run your autopay again in order for your membership to reactivate and for your keycard to begin working again.
If you are taking these steps before an autopay has failed, you're all set!
Updating Payment Info Using a Browser
To update your payment method on your mobile device or on your computer using a web browser (i.e. Chrome, Safari, Firefox, Edge, etc.), log into your MINDBODY account. You can go directly there through this link.
If you are taking these steps after an autopay has failed, you should be automatically prompted to update your payment info and resubmit the charge. When the charge goes through, your membership will reactivate and your keycard will work again.
If you are taking these steps before an autopay has failed, navigate to My Info > Profile > Billing Information. Make the necessary updates and save your changes. You're all set!
If you get lost, text us at 407.707.6913.
Was your question not answered above? Click on the little guy with a laptop in the lower right corner, or text us at 407-707-6913.
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