Question 1

How do I get my keycard?

Accepted Answer

Once you have set up your membership in MINDBODY and our staff has activated your membership, you can pick up your keycard during staffed hours:
- Monday: 9-11AM and 4-7PM
- Tuesday: 9-11AM and 4-7PM
- Wednesday: 9-11AM and 4-7PM
- Thursday: 9-11AM and 4-7PM
- Friday: 9-11AM

If you cannot make it to the gym during staffed hours, email accounts@momentumfit.org  to arrange a special pickup time outside of staffed hours.

When you come to pick up your keycard, make sure you're at the main gym and not the group fitness studio. The main gym's address is 1941 W County Rd 419, Suite 1031. It is not 1945 W County Rd 419, Suite 1121 (that's the studio).

See also: What is MINDBODY? And how does it work?

Question 2

Can I bring a guest?

Accepted Answer

Members are not permitted to bring guests to the main gym at any time.

If your guest would like to try a class, however, there is a $10 drop-in fee. To drop into a class, there are three options:
Your guest should download the Momentum Fitness app and purchase the All Class Drop In. They can enroll in the desired class after purchase. Your guest will not have sufficient time to do this on the spot in the short window before class begins, so be sure to do this in advance. If your guest is not on the instructor roster, they will be turned away.
Your guest should email accounts@momentumfit.org to sign up and pay for the class they wish to try at least 24 hours in advance.
You can purchase a class drop-in gift card for your guest that they can then redeem. Read more at our blog. This option will take some time, so planning in advance for this option is important.

If your guest needs to sign up for a class that is happening soon (i.e., within a few hours), option 1 above is the only way they can successfully enroll in a class in time.

Any questions? Text us at 407-707-6913 or email us at accounts@momentumfit.org.

Question 3

What is MINDBODY? And how does it work?

Accepted Answer

MINDBODY is Momentum Fitness' software, where you manage all aspects of your Momentum membership, including:
Contact information, such as phone number, email, address, and birthday
Payment information/credit card number
Family/shared membership individuals and payments
Group fitness class reservations

The best and easiest way to access your membership on the go is with the Momentum Fitness app.

While almost all aspects of your membership can be managed in the Momentum Fitness app, you may also access your profile on a computer. Here is a direct link to managing your MINDBODY profile in a web browser.

We strongly recommend you take a few minutes to familiarize yourself with the MINDBODY system so you can take full advantage of your membership and get immediate resolutions to any issues you may encounter.
Read more about managing your MINDBODY account here. 
Read more about managing your MINDBODY schedule here. 
Read more about how MINDBODY class reservations and waitlists work here.
Read more about canceling your membership here.

Question 4

What is the Momentum Fitness app?

Accepted Answer

The Momentum Fitness app is the easiest and best way to manage your membership in MINDBODY conveniently from your phone. In our app, you can view the class schedule, make and cancel class reservations, update your credit card information, and catch up on the latest news. Simply download the app and log in with your MINDBODY credentials.

Download the app here: http://mndbdy.ly/e/327071

Read all about the app and its features on our blog: https://www.momentumfit.org/post/the-momentum-app

Related FAQs:
What is MINDBODY? And how does it work? 
How do I update my credit card?

Question 5

I forgot my credentials—how do I log in to MINDBODY and the Momentum Fitness app?

Accepted Answer

To access your Momentum Fitness account, you must log into MINDBODY, either through a web browser (i.e., Chrome, Safari, Firefox, Internet Explorer, etc.), or through the Momentum Fitness app. Your credentials are the email you used when buying your membership and your chosen password.

Forgotten Email
If you are not sure what email you used to register, search through the email accounts you have for emails from "Momentum Fitness." Emails related to your membership could have been delivered from these email addresses: Business327071@mindbodyonline.com, or accounts@momentumfit.org. The email where you are receiving these notifications is the email your account is enrolled with. If you still cannot locate your account email, reach out by texting us at 407-707-6913.

Forgotten Password
Access MINDBODY through the web here: https://clients.mindbodyonline.com/classic/ws?studioid=327071&stype=-2&subTab=info 
In the Sign In box, click Need new password? at the bottom.
Follow the on-screen steps to create a new password.

Question 6

How do I update my credit card?

Accepted Answer

If you need to update your payment method on file, you can do so using either the Momentum Fitness app or through a web browser. If you have received a notification that your payment method has failed, it is better to use the web browser method below, as this will give you the opportunity to automatically re-run your payment to regain lost access.

Note: Your payment information cannot be updated through the old, "green" MINDBODY mobile app.

Updating Payment Info Using the Momentum Fitness App
To update your payment method using the Momentum Fitness app, navigate to Profile > Wallet > Add a Card. Existing payment info cannot be edited in the app. Instead, you will need to add a new card, then delete the existing card. 
If you are taking these steps after an autopay has failed, you will need to email or text us to manually run your autopay again in order for your membership to reactivate and for your keycard to begin working again. 
If you are taking these steps before an autopay has failed, you're all set!

Updating Payment Info Using a Browser
To update your payment method on your mobile device or on your computer using a web browser (i.e. Chrome, Safari, Firefox, Edge, etc.), log into your MINDBODY account. You can go directly there through this link. 
If you are taking these steps after an autopay has failed, you should be automatically prompted to update your payment info and resubmit the charge. When the charge goes through, your membership will reactivate and your keycard will work again.
If you are taking these steps before an autopay has failed, navigate to My Info > Profile > Billing Information. Make the necessary updates and save your changes. You're all set!

If you get lost, text us at 407.707.6913.

Question 7

What is this charge on my account?

Accepted Answer

When you purchase a membership, it includes two amounts:
Your first monthly membership fee, which will be charged the same day each month thereafter.
Your maintenance fee. This fee will be charged again each year of continuous membership on the anniversary of your membership start.  You can read more about maintenance fees here.)

Was the charge for $74.99? That was an individual membership monthly autopay, plus the annual fee of $35.

If you read the description of the charge on your account in MINDBODY and on your credit card statement and are still unclear about what a charge is for, reach out to us accounts@momentumfit.org. We are happy to assist!

Question 8

Why am I not receiving communications from Momentum Fitness?

Accepted Answer

If you are not receiving regular communications from us, you must first check that you have turned on communications in your MINDBODY profile. Learn how to do that here.

Question 9

Why is the app trying to charge me for a class when I have an active membership?

Accepted Answer

If the app is not allowing you to enroll in a class for free and is attempting to charge you a fee, something is not right with your membership. Please send an email to accounts@momentumfit.org, specifying the class name, date, and time you are trying to enroll in. We will get you sorted!

Question 10

How do I buy/redeem a gift card?

Accepted Answer

Buying a Gift Card
To buy a gift card, navigate to the Momentum Fitness online MindBody store under Online Store > Gift Cards. You can go directly there through this link.

Choose a gift card increment. You can choose $25.00 (the cost of one of our shirts), $74.99 (the cost of enrollment and first month for an individual), or any dollar amount of your choosing. Even if the recipient wishes to buy something that costs more than the gift card, the balance will be applied towards that purchase. Large balances will be applied to the member's account, which they can consume over time. Gift cards cannot be refunded or redeemed for cash.

Enter your recipient's email address and the date the recipient should receive the gift card. You can also enter a personal message. Select a gift card image that suits the occasion. You can preview the gift card before finalizing.

You can check out as a member (logged in with your credentials), or as a "Log In as Guest."

Redeeming a Gift Card Online
Access the Momentum Fitness online MindBody store.
Add any product or membership to your shopping cart.
Click Check Out.
Enter the prepaid gift card number and click Apply.
If there is any remaining amount owed for the transaction after the gift card is applied, select an additional payment method.
Click Place Order to complete the sale.

Frequently Asked Questions