Managing your MINDBODY account

While you can do most things via the Momentum Fitness app on your phone, sometimes it is easier to manage things in the MINDBODY online interface on a computer. Other things can only be managed in the MINDBODY online interface, such as your communication preferences and membership cancellation.

Access Momentum Fitness's online MINDBODY page here.

Contact Information

Keeping your contact information up to date is critical to keeping yourself informed of the latest news, events, last-minute schedule changes, and any issues with your account that may arise. Please ensure your email, phone number, address, and birthday are accurate. Don't be one of those folks hollering about not knowing something when you've turned off our ability to inform you!

You do not need to worry about us spamming you like those other pesky apps on your phone. You are in complete control of the way we communicate with you. Which takes us to...

Opting In to Communications

Communication preferences can only be done in the MINDBODY online interface. So often we hear from our members that they did not know about something new or something that was changed. We communicate via email and text messaging (in addition to the Momentum Fitness app, Facebook, and Instagram), so you are able to choose the methods of communication that work best for you. That being said, we strongly encourage you to opt into all communications.

We probably send marketing emails/text maybe once a year, maximum. And if you opt out of certain categories of text communications, you won't know when a class is canceled that you signed up for. No one wants to drive to drive to the studio for a locked door. Or you may not be aware that your last autopay was not successful and get angry that your keycard stopped working. Help us help you avoid these unnecessary aggravations!

We also cannot override the communication choices you make, so choosing to not be informed will most likely backfire.

You can choose to receive each category of communications via email and/or text message.

In the Personal section under My Info, click Edit in the upper right corner to make changes to your contact info and communications preferences.

Billing Information

If you need to update your credit card on file, access the Billing Information section under My Info in the MINDBODY online interface. You can read more about this specific task in our FAQs, where instructions for updating billing information in the Momentum Fitness app are also included.

Appointments and Group Classes

My Info > My Schedule

Quickly and easily view the personal training sessions and group fitness classes you are currently signed up for. You can also view waitlist positions, and cancel registrations and waitlist reservations from this screen.

My Info > Visit History

View previous classes and appointments.

My Info > Purchase History

Your membership and purchases payment history displays here.

Group Classes

Register for a group fitness class.

Appointments

View your personal training sessions here.

Canceling Your Membership

My Info > Account

Not that you would ever do this...

Under Autopays, find the membership you’d like to end. Press the terminate button, and it will end your membership. Steps for cancellation are also in your monthly autopay confirmation email as well as in our FAQs.